Legal & Privacy

1. Privacy Policy

This Privacy Policy describes how Don's Tech Rescue LLC ("we," "us," or "our") collects, uses, and shares information about you when you visit donstechrescue.com (the "Site") or submit information through any form on this Site.

Who We Are

Don's Tech Rescue LLC is a managed IT services provider based in Beaver County, Pennsylvania. We serve small and mid-sized businesses primarily in the construction and skilled trades industries throughout western Pennsylvania.

Business Name: Don's Tech Rescue LLC
Location: Beaver County, Pennsylvania
Email: legal@donstechrescue.com
Phone: 412-974-2663

Information We Collect

We collect two types of information: information you provide directly to us, and information collected automatically when you use the Site.

Information you provide: When you fill out a contact form, assessment request, or any other form on this Site, you may provide your name, business name, email address, phone number, and any other details you choose to include in free-text fields.

Information collected automatically: When you visit the Site, our analytics and tracking tools automatically collect certain technical data, including your IP address (anonymized), browser type, operating system, referring URL, pages visited, time spent on pages, and general geographic location (city/region level). See Section 2 for full details on tracking technologies.

How We Use Your Information

To respond to your inquiry or schedule a consultation
To send you information you specifically requested
To follow up on an assessment or service inquiry
To understand how visitors use our Site so we can improve it
To measure the effectiveness of our marketing efforts
To comply with applicable legal obligations

How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes. We may share your information with:

Service providers: Software platforms we use to operate our business (such as our CRM, email platform, and scheduling tools), who are contractually obligated to handle your data securely and only as directed by us.
Analytics providers: Google Analytics (see Section 2 for details), which processes anonymized behavioral data about Site visitors.
Legal compliance: If required by law, court order, or valid governmental authority.

Data Retention

We retain contact and form submission data for as long as it is reasonably necessary to respond to your inquiry and maintain a record of our business communications, typically up to 3 years unless a longer retention period is required by law. Analytics data is retained per the default settings of each analytics platform (see Section 2).

Data Security

We take reasonable administrative, technical, and physical measures to protect the information we collect from unauthorized access, disclosure, or misuse. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

This Site is intended for business professionals and is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us at legal@donstechrescue.com and we will delete it promptly.

Third-Party Links

Our Site may contain links to third-party websites (such as our YouTube channel). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies directly.

2. Cookie & Tracking Technology Policy

This section explains the tracking technologies we use on this Site, what data they collect, and how you can control them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit. They allow the site (or third-party services the site uses) to recognize your browser on return visits and collect behavioral data. We also use similar technologies including web beacons, tracking pixels, and JavaScript-based tracking scripts.

Tracking Technologies We Use

Google Analytics 4 (GA4)

We use Google Analytics 4, provided by Google LLC, to understand how visitors interact with our Site. GA4 collects data such as pages viewed, time on site, referring sources, device and browser type, and approximate geographic location. This data is aggregated and anonymized; we do not use GA4 to identify individual users by name.

Data collected: Anonymized IP address, session behavior, page paths, referral source, device/browser data
Data retention: 14 months (Google's default for GA4 event data)
Provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043
Google's Privacy Policy: policies.google.com/privacy
Opt out: Google Analytics Opt-Out Browser Add-On

GoHighLevel / HighLevel (Tracking & Forms)

We use GoHighLevel (operated by HighLevel Inc.) as our customer relationship management (CRM) and form platform. GoHighLevel's tracking script is loaded on this Site to measure the source of form submissions and attribute leads to the correct marketing channel. When you submit a form on this Site, your submission data is transmitted to and stored within our GoHighLevel CRM account.

Data collected: Session source/referral data, form submission contents (name, email, phone, business details), conversion events
Provider: HighLevel Inc., 400 North Saint Paul Street, Suite 920, Dallas, TX 75201
HighLevel's Privacy Policy: gohighlevel.com/privacy-policy

Note: We do not currently use advertising cookies, remarketing/retargeting pixels (such as Meta Pixel or LinkedIn Insight Tag), or session recording tools (such as Hotjar or Microsoft Clarity). If this changes, this policy will be updated prior to deployment of any such technology.

Cookie Types on This Site

Strictly Necessary: Required for the Site to function. These cannot be disabled.
Analytics & Performance: Help us understand visitor behavior (Google Analytics 4). No personally identifiable information is collected.
Functional/CRM: Used by GoHighLevel to track form submission sources and store leads in our CRM.

How to Control or Disable Cookies

You can control cookies through your browser settings. Most browsers allow you to block, delete, or receive a warning before a cookie is set. Note that disabling certain cookies may affect the functionality of this Site or cause form submissions to not be recorded correctly.

Chrome: Settings → Privacy and Security → Cookies and other site data
Firefox: Settings → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Cookies and site permissions

You can also opt out of Google Analytics specifically using the Google Analytics Opt-Out Browser Add-On.

Do Not Track (DNT)

Some browsers offer a "Do Not Track" signal. Our Site does not currently respond to DNT signals, as there is no universally accepted standard for how websites should respond to them. We continue to monitor developments in this area.

3. Form Data & Contact Submission Notice

This section applies to any form you submit on this Site, including our contact form, free IT assessment request form, or any other inquiry form.

What We Collect When You Submit a Form

When you submit a form on this Site, we collect the information you enter, which may include:

Your full name
Your business name and/or title
Your email address
Your phone number
Details about your business (industry, number of employees, IT situation, etc.)
Any message or notes you include in free-text fields

Why We Collect It

We collect this information solely to respond to your inquiry. Specifically, to:

Contact you to schedule or confirm a free IT assessment
Answer questions you've asked
Provide the information or resources you requested
Follow up on an ongoing business conversation

Where Your Submission Goes

Form submissions are transmitted to and stored in our GoHighLevel CRM. You may receive an automated confirmation email after submitting a form. If you submitted an assessment request, a member of our team will follow up personally within one business day.

Marketing Communications

By submitting a form on this Site, you are not automatically subscribing to a marketing email list. If we send you any email communications beyond a direct response to your inquiry, we will provide a clear and easy way to unsubscribe in every message. We comply with the federal CAN-SPAM Act.

You will not be added to a marketing list without your explicit consent. If you receive any unwanted communication from us, reply to the email and request removal or contact us at legal@donstechrescue.com.

Data Minimization

We only ask for information that is reasonably necessary to respond to your inquiry. We do not collect sensitive personal information (such as financial account numbers, Social Security numbers, or health information) through our forms.

Consent

By submitting a form on this Site, you acknowledge that you have read this notice and consent to Don's Tech Rescue LLC collecting and using your submitted information to respond to your inquiry as described above.

4. SMS & Text Messaging Policy

This section applies to any text message (SMS) communications sent by Don's Tech Rescue LLC in connection with an inquiry or service relationship.

How You Opt In

By submitting a contact form or assessment form on this Site and providing your phone number, you expressly consent to receive SMS messages from Don's Tech Rescue LLC related to your inquiry. Consent to receive SMS is not required as a condition of purchasing any service.

Types of Messages

SMS messages we may send include:

Responses to inquiries you submitted through this Site
Appointment confirmations or scheduling follow-ups
Service updates related to an active engagement
Occasional follow-ups on open conversations

We do not send unsolicited promotional SMS blasts. Messages are sent in direct response to contact you have initiated.

Message Frequency

Message frequency varies based on the nature of your inquiry and our ongoing communication. You will not receive high-volume automated message campaigns.

Message and data rates may apply. Standard carrier messaging rates apply to all SMS communications. Contact your wireless provider for details about your plan.

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. You will receive a confirmation that you have been unsubscribed. After opting out, you will not receive further SMS messages unless you re-initiate contact and provide consent again.

How to Get Help

Reply HELP to any SMS message for assistance, or contact us directly at legal@donstechrescue.com or 412-974-2663.

No Sharing of Opt-In Data

Your phone number and SMS opt-in information will not be shared with, sold to, or used by any third party for their own marketing purposes. This information is used solely by Don's Tech Rescue LLC to communicate with you about your inquiry or service relationship.

Supported Carriers

SMS messaging is available on all major U.S. carriers. Carrier support is not guaranteed for all carriers. Don's Tech Rescue LLC is not responsible for delays or failures in SMS delivery caused by carrier restrictions or network issues.

5. Your Privacy Rights

Depending on where you are located, you may have certain rights regarding your personal information. Don's Tech Rescue respects these rights regardless of legal requirement.

Rights Available to All Visitors

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request that we delete the personal information we hold about you, subject to any legal retention obligations.
Opt-Out of Marketing: You can opt out of any marketing communications at any time.

Pennsylvania Residents

Pennsylvania does not currently have a comprehensive consumer data privacy law equivalent to the California Consumer Privacy Act (CCPA). We nonetheless honor the rights listed above for all visitors as a matter of policy. We will update this section if and when Pennsylvania enacts applicable data privacy legislation.

California Residents (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information as defined under California law. To exercise your rights, contact us using the information in Section 6.

How to Exercise Your Rights

To make a privacy request, email us at legal@donstechrescue.com with the subject line "Privacy Request." Include your name, email address, and a description of your request. We will respond within 30 days.

6. Policy Updates & Contact

Changes to This Policy

We may update this page from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of this Site after any update constitutes your acceptance of the revised terms.

No Legal Advice

This page is provided for informational purposes and reflects our current practices. It is not legal advice. If you have specific legal questions about your rights regarding data privacy, consult a qualified attorney.